Job Description

The objective of the role is to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken. 

• Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies
• Maintaining records of tenant actions to settle arrears, including monitoring performance
• against agreed payment plans
• Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
• Analyzing aged debtors and advising surveyors and clients regarding recovery of arrears.
• Maintain records of debtor payment performance and issue payment reminders to poor payers
• Chase arrears on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries
• Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
• Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
• Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
• Track repayments against agreed payment plans and notify surveyors and client accountants of any default
• Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
• Record details of conversations and actions agreed with tenants to clear outstanding arrears
• Provide information to support preparation of monthly credit control reports and aged debtor analyses
• Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client
• accountants as required
• Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
• Reconcile tenant statements / aged debtor reports
• Provide tenants with copies of any missing documentation
• Assist in the allocation of cash receipts at peak periods
• Contribute to the identification of unallocated cash
• Adhere to all agreed procedures and controls
• Participate in the company’s performance management programme, adhering to and promoting internal performance standards.

Required Knowledge, Skills, and Abilities

• Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
• Must be highly numerate and accurate with strong attention to detail
• Tenacious, presentable, assertive and self-motivated
• Excellent verbal and written communication skills with professional telephone manner
• Conscientious and highly focused, with a sound understanding of credit control procedures and an appreciation of data protection issues
• Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
• Able to work to tight deadlines and manage time effectively
• Good skills in Microsoft Office products (Excel, Word, and Outlook)
• Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.