Job Description

• Reception is maintaining in good working order.
• Meet and greet customers/staff visiting the company and direct them to the appropriate locations and departments.
• Call management, transferring calls to relevant departments. Operates a single or multiple position telephone system.
• Telephone directory, maintain information as received, issue twice annually.
• Creating of wireless accounts for visitors to Rockwell Automation following company procedure
• Management of visitors and security passes, ensuring Rockwell Automation Health, Safety & Security requirements are met.
• Room booking, diary arrangements and setting up of meetings rooms in the morning.
• Liaise with Facilities Maintenance to organize room layouts & necessary equipment to meeting rooms.
• Management of catering (placing orders, ensuring internal documentation is always maintained)
• Catering; weekly invoice order checking for payments
• Catering: maintain the information spread sheet for monthly reporting
• Catering: ensuring all stocks are necessary ordered and meeting rooms and catering requirements are met.
• Where necessary assisting with the serving catering to meeting rooms
• Training of new staff on reception and security teams
• Management of expense system (e: g scanning and logging of employee expenses)
• Expenses: maintain the log of expense types for further management reports and produce these reports
• Expenses: monthly auditing of reports and feedback to facilities manager
• Ensuring training delegates list is maintained daily and sent back to the training administrator.
• Update the reception manual on a quarterly basis.
• Daily reception statics are maintained and transferred to the monthly statistics sheet.
• Assist with mail shots on behalf of other departments.
• Provide adhoc administrative tasks on behalf of other departments.
• Action and maintain all databases relevant to reception (E.g., SharePoint/Excel Db) and communicate accurately with internal and external customers.
• Any other tasks to be performed where necessary.

Required Knowledge, Skills, and Abilities