Job Description

You are responsible undertaking all reception activities, providing excellent customer care to patients and visitors and to support the Centre Leader when required.

What you’ll do:

• Cover reception and participate in all reception duties.
• Appropriately direct all incoming calls from reception.
• Work closely with consultants and secretaries to provide support in the patient pathway.
• In collaboration with colleagues ensure consistent cover for the centre’s reception.
• Act as point of contact for all patients ensuring a professional and efficient service.

Required Knowledge, Skills, and Abilities

• Experience of managing a busy reception area
• Possess excellent verbal and written communication skills
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector – desirable