Job Description

• To represent company in a proficient, professional and personal manner at all times.
• To ensure appearance is maintained to our grooming standards.
• To attend any training sessions requested by the management team.
• To assist all guests and clients with any reasonable requests.
• Liaising with our Cleaners, Security & Workplace Management to ensure the site is operating smoothly.
• To report any faults or health and safety concerns to the relevant person or department.
• To comply with Signature standards for absences/ sickness.
• Being the first point of contact at the Reception desk while always maintaining a professional and helpful attitude.
• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Managing site account and desk bookings.
• Receiving daily parcel deliveries and ensuring the recipient is made aware.
• Proactively assisting with any client events.
• Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
• Keeping the front of house-training packs and documentation up to date.
• Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
• To provide training for new and temporary team members.
• Ensuring all Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.
• To answer the telephone within a timely manner using the agreed greeting.
• To transfer all calls in an efficient, professional and personal manner.

Required Knowledge, Skills, and Abilities

2 years' previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

• Strong communication skills (both written and verbal). 
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.
• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent).