Job Description

You will be the face of the business for visiting colleagues and guests and be responsible for leaving great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.

Responsibilities:

• Greeting and welcoming guests, visitors and colleagues.
• Providing information on site layout and directions.
• Answering phone calls, scheduling appointments, dealing with enquiries and administrative tasks.
• Arranging and serving refreshments to waiting visitors.
• Ensuring the Reception area is clean, comfortable, tidy, presentable, and welcoming.
• Providing an outstanding customer service and ensuring a pleasant visit for all visitors.
• Opening and closing reception, locking away the keys and access cards securely
• Answering the vehicle and access gate, opening it remotely where required
• Helping visitors access the visitor car park, liaising with security for access where required
• Assisting visitors/contractors, deliveries accessing the site via the gatehouse to delivery, liaising with security for access where required
• Meeting and greeting site visitors in reception, signing them in and out. Locating the appropriate contact person and notifying them of the guests' arrival via email, Teams, and telephone
• Handling site inductions for guest, visitors and contractors including Covid-19 pre-screening
• Liaising with security and providing and logging temporary site access cards for contractors and visitors
• Assisting with access within the building (escorting, opening doors)
• Handling meeting room bookings (accepting, rejecting, re-booking) and meeting room signage
• Making sure meeting rooms are tidy, well presented, supplied with stationery and prepared for meeting sessions
• Scanning, sorting, and filing documents used in reception as per company policy
• Accepting, sorting, and storing and notifying of deliveries where required
• Printing, scanning and laminating materials
• Creating and printing internal staff communications
• Assisting with VIP visits (meeting and greeting, arranging, and serving refreshments)
• Overseeing Reception supplies, stationery and inventory

Benefits:

• Competitive salary
• Onsite Doctor
• Employee discounts
• Gym Discounts
• Company bonus scheme
• Company pension scheme

Required Knowledge, Skills, and Abilities

• A passion for customer service and exceeding expectations and a drive to deliver exceptional standards
• Excellent communication skills, both verbal and in writing
• Excellent time management skills
• Superb attention to detail but also the ability to see the implications for the bigger picture
• Team working skills
• Resilience and drive to get things right the first time
• Analytical, problem-solving and decision-making skills
• Commercial awareness and sensitivity to the business
• Good organization, time management, prioritizing and the ability to handle a complex, varied workload
• A good knowledge of IT packages
• Competencies required below