Job Description

• Greet patients and visitors to inpatient areas, directing them as appropriate and informing the relevant clinical staff of their arrival
• Answer all telephone calls politely ensuring enquiries are dealt with appropriately and that any relevant information is passed on to the appropriate person
• Ensure all relevant details are accurately entered on to the electronic patient administration system
• Ensure appointments are offered to patients within National statutory waiting times, escalating to the Inpatient Team Leader when this is not possible
• Communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.

In return for your hard work commitment we can offer you some fantastic benefits: –

• Competitive Pay Rates - work this week, get paid next week!
• Dedicated consultants
• Flexible working options
• Free DBS and free training
• Build holiday allowance
• Support when you need it – 24/7 365 days
• Stakeholder pension scheme

Required Knowledge, Skills, and Abilities

• Experience in a similar role
• Excellent communication skills
• Excellent organizational skills
• Excellent telephone manner
• System knowledge of PAS (desirable)