Job Description

You need to be friendly, positive and able to thrive under pressure to deliver a high standard of customer service from reservation to departure for our guests. Ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants. Some duties to include:

• Meeting and greeting
• Dealing with reservation enquires
• Check guests in and out of the apartments
• General administration
• Dealing with telephone and email enquires
• Cash handling
• Promoting hotel brand and getting positive reviews

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Competitive salary
• Other benefits
• Learning and development opportunities
• A caring and inclusive team culture

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Required Knowledge, Skills, and Abilities

• Well-developed communication and guest relation skills
• Organized and professional
• Reliable and confident
• Strong time-management skills
• Adaptable and able to thrive under pressure
• Exceptional attention to detail & a passion for the industry 
• Multi-tasking skills

Must be computer literate, knowledge of Microsoft word, Microsoft Excel and Microsoft outlook would be preferred. Previous Hotel Reception experience is preferred.