Job Description

Responsible for the everyday running of reception

• Perform a meet and greet function in reception, both face to face and by telephone
• Welcome visitors, issuing of forms and directing clients to the correct department
• Operate switchboard and take messages as required
• Signpost clients to appropriate services within the city (including ILP services)
• Provide a non-judgmental, caring & understanding attitude to people from diverse backgrounds, age ranges and disabilities
• Undertake typing as required using Microsoft Word
• Create and maintain spreadsheets and databases
• Create documents in Microsoft Publisher and PowerPoint if required
• Support with weekly Health & Safety processes including coordinating of Fire Drills and updating of Fire Logbook.
• Maintain the safe and petty cash system
• Assist with mail receipt and sending
• Maintain confidentiality regarding client and ILP information
• Carry out any other tasks which may be within the scope of the post to ensure the effective delivery and the needs of the charity.

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Proven work experience as a receptionist or in a customer facing role
• Customer Service - phone, email, and face to face communication
• Excellent communication skills
• Excellent organisational skills
• Competent keyboard user and accurate typist
• Ability to handle customer complaints in an appropriate manner
• Ability to keep strict confidentiality
• General awareness of a reception role
• Computer literacy (MS Office applications, in particular)
• Use of internet and email
• Minimum of GCSE education
• Non-judgmental and patient approach to people from diverse backgrounds, age range and/or disabilities
• Willing to support others and to be part of a team