Job Description

We are seeking fully flexible, highly motivated and enthusiastic full time receptionists/admin assistants to join their busy Front Office team. We are looking for someone with a friendly personality with outstanding customer service.

Main responsibilities:

• Welcome guests to the Hotel
• Check guests in to and out of the Hotel.
• Deliver excellent customer service at all times.
• Deal with all enquiries in a professional and courteous manner whether in person, telephone and email.
• Fulfill all reasonable requests from guest to ensure their comfort, satisfaction and safety.
• Administer all reservations including invoicing, cancellations and no-shows, in line with company policy in a prompt and efficient manner.
• To update the shift diary during and at the end of shift detailing all important activities carried out.
• Keep up to date with current promotions and hotel pricing, to provide information to guests on request, whilst maximizing bedroom and other sales opportunities.
• To maintain and display excellent knowledge of the local area.
• Provide reports, as required, for housekeepers, kitchen and management
• To input towards hotel marketing strategy and carry out marketing activity
• Attend, contribute and be involved with team meetings.
• Carry out instructions when given by management.
• To be punctual and maintain a professional appearance and adhere to uniform policy
• To priorities tasks in relevance of importance
• To take room service orders for food and drink
• Assist in keeping hotel reception area clean & tidy at all times.
• Conduct regular security checks throughout the day and report any security issues to line manager, ensure building is lit correctly.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guest and emergency services.
• Report any maintenance issues immediately to the line manager and update shift diary. This includes maintenance for all furniture, fittings and equipment.

Key Shift Patterns:

• Morning – 7am – 4pm
• Afternoon – 4pm – Midnight
• Weekends – Finish times may vary

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Work remotely:

• No

Required Knowledge, Skills, and Abilities

• Minimum of 12 months experience in an administrative/receptionist role
• To have an excellent telephone manner and communication skills
• To have an A-C grade GSCE in English or equivalent
• To have an A-C grade in Math or equivalent
• IT & computing skills essential
• (Must have experience using Microsoft Office, Excel & Publisher)