Job Description

Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries, discharge patients from care flow and undertake a range of administrative duties to support the effective running of the department.

• Booking in patients on arrival to the department
• Ensuring COVID screening questions are asked
• Creating case notes for patients requiring admission or further appointments
• Finding and filing notes from the medical records department
• Accurately discharge patients from the Care flow system
• Logging all IT issues and notifying Senior Administration colleagues log number(s)
• To gain comprehensive understanding of Care flow EPR computer system, providing support to new users and existing staff
• To deal with enquiries from patients and staff, both internal and external
• To provide administrative support to all clinical staff on duty
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
• Deal with queries face to face, on the telephone or via fax
• To keep abreast of all new developments within job-role - participating in training and development as identified at appraisal; to improve existing skills and develop new skills, in accordance with the needs of the Service

This job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review and change in line with service needs.

Required Knowledge, Skills, and Abilities