Job Description

The purpose of this role is to provide excellent administrative and operational support to customers both internally and externally and to be responsible for day-to-day processing of customer requests in accordance with the business and customer operations team needs.

• Processing customer payments and administration in line with banking practice and regulatory requirements
• Providing excellent customer service to both internal and external customers
• Achieving consistent customer satisfaction scores in line with set targets in all processes
• Escalating issues which prevent the daily workflow plan being achieved and controls being met

In return for your contribution, you will receive a competitive salary (depending on experience) plus access to our extensive benefits package, where most of our benefits are non-contributory! 

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance
• A Health Cash Plan
• 25 days (FTE) plus bank holidays per annum with additional increase in holiday though length of service (up to 5 days FTE)
• A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 30 days
• Season Ticket Loan available for commuting into the office
• A wellbeing allowance of £100 a year
• Voluntary benefits, including discounts and cycle to work scheme

Required Knowledge, Skills, and Abilities

• Strong administrative skills and ability to communicate clearly with confidence
• Customer and team focused
• Good attention to detail