Customer Service Advisor
Full Time
Job Description
- Administration and collection tasks associated with repayment arrears
- Contacting default customers via telephone/letter
- Negotiating with customers to achieve resolution of arrears
- Maintaining client records
- Adherence to company and regulatory guidelines
- Ability to manage and priorities workflow
- Working in a fast-paced team environment
Required Knowledge, Skills, and Abilities
- Display strong administrative capabilities
- The ability to pay attention to detail
- Computer literate with good keyboard skills
- Excellent interpersonal skills, including a good telephone manner
- Good organizational skills with a proven ability to priorities tasks
- Previous experience of working in a recovery environment is essential
- QFA or APA qualified or working towards qualification desirable
Reference no: 79847