Job Description

You will be responsible for answering calls in a friendly and professional manner and connecting the customer to the department they are looking for. Ad-hoc duties such as office management and organization may be part of the role when required.
Responsibilities:

• First point of contact for all visitors over the phone, via email and in person
• Meet & greet clients and sign them into the building
• Schedule appointments, meetings, internal booking system
• Manage incoming calls and distribute to the relevant area / individual
• Dealing with product and services related queries via phone, email and in house portal
• Manage and assist colleagues with administrative tasks
• Performing ad-hoc administrative duties on client files
• Diary management and appointment scheduling
• Sorting post, arranging couriers, ordering supplies, taking messages etc.

Required Knowledge, Skills, and Abilities

• Professional and friendly manner
• 2 years experience in customer service or reception role is necessary
• A good technical understanding of IT Managed Services is an advantage but not essential
• Strong IT skills
• Proficient in Microsoft Office
• Interpersonal skills and working as part of a team
• Excellent numeracy, verbal and written communication skills - Fluency in English essential
• Accuracy and attention to detail
• Excellent time management skills