Administration Assistant
Full Time
Job Description
- Provide a reliable and high standard of administration support on a portfolio of clients.
- Help to provide an efficient, professional service to meet all client/members' needs
- Maintenance of accurate and up to date scheme records
- Preparation of individual calculations and benefit statements
- Processing individual member queries
- Be a point of reference for standard automated cases
- Deal with queries and requests by the use of standard letters
- Identify areas where the service to clients/members could be improved
- Build a relationship with the team members and clients
- Monitor own and team workflow to ensure service levels are achieved
- Assist in more complex / project work
Required Knowledge, Skills, and Abilities
- QFA qualification or working towards QFA qualification
- Degree is desirable but not essential.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Microsoft office skills (Excel, word, PowerPoint)
Reference no: 78109