Job Description

• Review all selected claims and associated call recordings every month to assess and score claims handling carried out
• Manage technical audits every month providing feedback and reporting any issues arisen
• Develop reporting formats and highlight training needs from audited cases
• Propose design improvements to the Claims Team, Directors and the IT and MI Management team
• Contribute to the overall development of the business, including meeting existing and potential clients

Required Knowledge, Skills, and Abilities

Experience working in an insurance claims handling and/or claims supervisory role. Knowledge of Household Policy structure, covers and limits/excesses. Auditing experience or case review experience. Good time management and organizational skills. Be a team player and be able to be tactful and show assertiveness when dealing with interview colleagues. The ability to show empathy and understanding. Good IT systems experience.