Job Description

You will provide administrative support to ensure the smooth and effective running of the branch. This role is initially offered on a 12-month fixed term contract basis. There may be longer term opportunities available.

What will I be doing?

• Support the Operations Manager with service planning and management of work in progress
• Raise customer call out for urgent repairs
• Maintain customer job files, ensuring that all necessary information is accurately recorded, using JD Edwards
• Close down work orders in the system and process contract terminations
• Communicate with Customers, Engineers and the Customer Service Centre to book in service calls
• Order equipment for service, as well as ordering uniforms and PPE
• Take calls from Customers, Engineers and other internal departments to assist in the resolution of any issues or concern

What can we offer you?

• Competitive salary
• 24 days holidays plus bank holidays
• Generous pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognize outstanding contributions from all employees and encourage excellence

Required Knowledge, Skills, and Abilities

To be successful in this role you will: Possess previous administration or customer service experience, ideally from a service / engineering background. Have exceptional customer service skills. Be experienced in working with customer disputes. Have a high level of IT literacy, especially Microsoft Word and Excel. Be proactive and have the ability to pick new things up quickly.