Job Description

To monitor and report on the services within the scope of contract with an aim to continuously improve the service delivery to the client.

This position provides a unique opportunity to be one of the key players at the Centre of a dedicated and established team of staff providing crucial support services for this prestigious client.

The individual will need to be a well-presented customer focused operative with a “concierge” approach to the client’s business users, emphasizing communication and quality as part of their role.

Responsibilities will include:

• Demonstrate a positive “can do” attitude to the client and end users.
• Providing regular progress reports and service updates.
• Understanding the contract specification and ensure due compliance.
• Liaising with client and end users on services and building use.
• Manage the MoJ estate meeting room and car park booking system.
• Maintaining records on OR’s and reporting monthly to enable invoicing to be accurate. Recording in systems to enable recharges to be applied.
• Producing a monthly spreadsheet showing ad-hoc additional works to be invoiced
• Inputting of wages for the cleaning operatives, liaising with the Account Manager for overtime and contractual hours
• Ensuring that accurate records of staff attendance are maintained and checking that all wages are paid in accordance with OCS procedures and policies
• Ensuring all Health & Safety regulations are known and strictly adhered to at all times
• Monitoring helpdesk activity and allocating reactive tasks to staff, as necessary.
• Closing helpdesk tasks in line with contract requirements

What will you get in return?

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance – to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance – to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support
• Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme

Required Knowledge, Skills, and Abilities

A Level or further higher education or evidence of work in a similar role. IT Literate, MS Office/competent in the use of Excel, PowerPoint although training can be given. Demonstrable track record of excellent client/customer relationship management and customer facing skills. Experience of office administration. Strong written and verbal communication skills. Self-motivating, confident and enthusiastic. A good communicator. Approachable. Customer focused with attention to detail. Logical, systematic, organized and able to priorities workloads. Tenacious with strong analytical and problem-solving skills. Able to manage large amounts of data.