Job Description

The role of the Inbound Call Centre Advisor:

• Our Inbound Call Centre Advisor will be working on behalf a popular breakdown/insurance company.
• The Inbound Call Centre Advisor will be taking inbound calls from existing customers regarding their account or services.
• Answering all questions and queries from the customer including account issues and customer support.
• Giving every customer the best possible experience when they call in
• Dealing with vulnerable customers and answering all enquiries with care
• Handling a large volume of inbound calls.
• Upselling where possible and creating new memberships for customers
• Providing an excellent customer service journey to all customers you speak to.

Required Knowledge, Skills, and Abilities