Job Description

• Process sales orders
• Communicate with customers predominantly via email on the progress of their order
• Raise Manufacturing orders
• Identify out-of-stock items and establish new despatch
• Provide Quotes and estimated delivery dates on request from Customers.
• Provide shipping information to the customer once order despatched.
• Booking couriers for export
• Invoicing
• Create credit notes
• Process requests for return of goods and update customer accordingly as well as reporting via the correct channels
• Complete reports, daily, weekly, monthly using Excel
• Obtain weights/dimensions/shipping quotes
• Liaise with Finance team for approval

The Candidate:

• Order processing
• Positive and can-do attitude

• Strong system processing capability and good data accuracy
• Ability to work under pressure and remain calm

• Strong Customer service background
• Attention to detail
• Good IT skills including use of databases and spreadsheets
• Excellent interpersonal skills with an assertive and communicative style

Required Knowledge, Skills, and Abilities