Job Description

Main Duties:

• Liaising with customers by telephone, email and video call
• Carrying out regular meetings and customer account reviews
• Proactively updating customers regarding order progress
• Taking ownership of customer complaint resolution
• Ensuring that customer requirements are met by liaising between internal departments
• Working on own initiative, whilst seeking support when required.

The ideal candidate will be able to demonstrate the following:

• A confident communication style, able to relate to people at all levels.
• A background within a similar role, demonstrating excellent customer service skills
• A working knowledge of export paperwork
• Strong problem solving skills
• Outstanding attention to detail
• Highly organised with the ability to prioritise own workload

Required Knowledge, Skills, and Abilities