Job Description

We’re looking for a Customer Service Coordinator to support business development activity at our Leicester Hire and Service Centre based in Nottingham. This is a temporary role for up to 12 months to cover maternity leave.

Reporting to the Leicester Area Hire Manager you will generate hire opportunities and win new business by obtaining commercial visits and carrying out structured Business Development calls to prospective customers

You will also effectively use internal systems (e.g. CRM, SAP) to ensure customer information is kept up to date and systems are aligned and as directed liaise with the Operations Department with regard to refurbishment, fitting out, deliveries and terminations.

What’s in it for me?

• Salary 21k-25k + Commission
• 25 days holiday + bank holidays + buy 5 additional days
• Flexible approach to working hours
• Contributory pension

Required Knowledge, Skills, and Abilities

It is essential that you have strong administration experience gained in a customer service environment and experience of carrying out a business development campaign/cold calling which requires you to have a good level of numeracy/literacy. You must also be computer literate, have good attention to detail and an excellent telephone manner. Qualifications in CRM systems (such as Goldmine) are also desirable but not essential.