Job Description

Provide total customer satisfaction to meet the needs of the customers according to New Balance standards, drive sales and achieve targets. As a Retail Associate you will be an ambassador of the brand embracing New Balance values in a fast paced and energetic environment.

• Achieve personal KPIs
• Deliver total customer satisfaction
• Assist customers in understanding why our products meet their needs
• Follow the end to end customer journey – from entering the store to leaving the store
• Open and close sale transactions including processing sales in line with company procedure
• Uphold company values in day to day work
• Encourage continuous improvement through ongoing feedback
• Responsible for maintaining health, safety and environmental standards in store
• Help to ensure the store remains as commercial as possible following given guidelines for example, visual merchandising and stockroom standards
• Protecting the New Balance brand and assets at all times
• Actively own your own learning, for example, product knowledge, product fit
• Adhere to all company policies and procedures
• Perform other duties as required

Required Knowledge, Skills, and Abilities

Team player. Demonstrate customer service skills. Motivation/positive attitude towards sales. Desire to succeed and improve. Ability to performance basic math and general retail operational processes. Past retail experience desirable. Interest in Fashion and/or sport desirable Excellent communication skills and enjoy working with people on a daily basis. Ability to lift 7-20Kg. Flexible work schedule includes weekends and holidays.