Job Description

Key Responsibilities include (but not limited to):

• Contacting customers to clear outstanding debts.
• Reducing and maintaining adequate debtor levels.
• Reporting on aged debt and open transactions.
• Highlighting and mitigating bad debt risk.
• Reviewing Trading terms.
• Maintaining a record of all customer contracts.

Duties include (but not limited to):

• Allocate open receipts and invoices.
• Effectively communicate with customers via email and telephone to ensure prompt settlement of invoices.
• To assist in the performance of the credit control function.
• Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum.
• Reconcile credit balances on the accounts.
• Distribute customer account statements.
• Work with Sales Ledger Coordinator to correct customer billing issues, with authority to put Customer Accounts on Stop if necessary.
• Liaise with Customer account manager (sales) to clear up issues.
• Updating and maintaining accurate customer contact information.
• Highlighting system and process issues working to improve accuracy and efficiency.
• Other ad hoc duties as required within the remit and responsibilities of the role.
• Weekly meetings with AR Manager to discuss/highlight/progress on cases and workload volume.
• Provide ageing status reports.

Required Knowledge, Skills, and Abilities