Job Description

• Day to day responsibility for all customer led operations
• Management of a small team of Order Processors, Customer Service Advisors & Sales Administrators
• Ensure service levels are maintained with all customers, taking corrective actions around under-performance
• Ensure order processing levels are maintained and remain accurate at all times
• Take ownership for stock levels, ensuring forward demands can be met and long and short term customer needs are planned for
• Regularly review operating procedure and making changes where required to improve efficiency and service levels
• Provide all team members with regular training, development and 1-2-1's
• Work with senior stakeholders within the business to drive performance and ensure business wide objectives are achieved
• Take ownership of any escalated customer issues

Required Knowledge, Skills, and Abilities