Job Description

Responsibilities

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
• Positively respond to both our internal and external customers through effective communication and personal accessibility.

Understand procedures and processes and operate them to the required standard. Examples of these are:

• Ensuring compliance to policies and procedures
• Ensuring that sales invoices are raised in a correct and timely manner.
• Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
• Raising purchase orders in line with company requirements.
• Assisting the Contract Manager in the management of WIP and debt.
• Understanding the contract, including scope and terms & conditions.
• Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
• Management of helpdesk and asset management systems (e.g. Concept, Maximo)
• Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
• Assist with monthly Client reporting
• Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
• Achieve results within quality and time restraints.
• Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
• Actively participate in a diverse and effective team.
• Convey messages and ideas clearly and openly. Involve people and influence decisions.

Experience

• 3 years' experience in a similar role.
• Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
• Some financial / accounting experience would be an advantage.

Aptitudes

• Must demonstrate a strong sense of customer focus.
• Excellent verbal, and good basic standard of written, communication skills.
• Self-motivated and systematic.
• Results/ task orientated, attention to detail and accuracy.
• Excellent time management and organisational skills.
• Commitment to continuous improvement.
• Ability to work as part of a team, as well as independently.

Character

• Committed to customer service delivery.
• Reliable and committed.
• Confidential and discrete approach.
• Calm manner, able to work under pressure and with changing demands and priorities.
• Smart appearance.
• Be flexible to work outside core office hours from time to time.

This role is part-time, working 20hrs Mon-Fri

Required Knowledge, Skills, and Abilities

A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access.