Job Description

We are on the hunt for Client Care Administration, you will play a crucial role and being an ambassador for the business and their outstanding reputation.

To ensure post installation, takeover of services from a competitor, or where a service and maintenance contract is in place, that throughout the contract duration the client

What to expect:

• Develop new strategies for customer retention activities.
• Respond to client queries and address service complaints in a timely manner.
• Track contracts that are soon to be expired and contact customers for renewals.
• Analyse customer feedbacks and develop new techniques to ensure customer retention.
• Provide excellent client services and ensure client satisfaction.
• Build positive working relationships with clients for repeat businesses.
• Explain to clients about new products and benefits.
• Make sales calls to existing and new clients for business growth.
• Perform client negotiations and reach a fair conclusion from both Securitas and client perspectives.

What we are looking for:

• Calm, attentive, a good listener
• Organised, with good time management
• Articulate
• Client focussed
• Analytical with good problem-solving skills.
• Willing to make difficult and quick decisions.
• Capable of multi-tasking and prioritising workloads
• Efficient and accurate data entry skills
• Able to establish and maintain relationships with people at every level within the Business and externally.

What we have to offer:

• £18,000 - £20,000
• Pension
• Employee Benefits
• Training and Progression

Required Knowledge, Skills, and Abilities