Job Description

We are looking for an experienced and self-motivated individual with experience in a credit control environment to be based at our head office with the possibility of some hybrid working on completion of initial training period.

Responsible for collecting outstanding payments across a portfolio of ground rent, service charge, insurance rent and some section 20 major works funds. This role requires a diligent, organized and professional individual with excellent communication skills.

• Chasing and dealing with lessees by phone, email and post.
• Dealing with all incoming enquiries from leaseholders such as providing copy invoices, updating correspondence details, dealing with executors, agreeing payment plans etc.
• Communicating effectively with the Property Managers over lessees concerns, instigating legal action when appropriate and advising leaseholders of legal action taken.
• Run structured reports to establish which units require some form of contact whether that be informal or formal credit control action.
• To issue reminders at appropriate times as stated in procedures.
• Liaise with mortgage companies as required
• To instruct and liaise with solicitors on arrears matters
• To liaise with the Property Managers and with other members of staff as appropriate on arrears matters
• Record, track and monitor all recovery action
• Preparation of court and legal documents as well as court attendance if required.
• To provide arrears reports for client meetings
• To produce internal arrears reports and financial data on an ad hoc basis
• Update and maintain progress schedules/notes for arrears.

Notes for this role:

• No agencies please
• Salary dependent on experience
• Cover letters to be supplied with applications

Benefits:

• Company pension

Schedule:

• Monday to Friday
• No weekends

Required Knowledge, Skills, and Abilities

• Exposure in a credit control environment
• Strong work ethic
• Work well in a team
• Ability to be coached
• Keen to learn new skills
• Self-motivated
• Highly organized
• Able to manage challenging portfolio and work to deadlines
• The ideal candidate will have a good understanding of the property industry, especially leaseholds

Experience:

• credit control: 2 years (preferred)