Job Description

Your role will be to ensure the smooth running of the Credit Control function in relation to payment of rent and service charges etc. for a portfolio of residential and mixed-use properties.

Your duties and responsibilities include:

• To manage the Credit Control function of your allocated portfolio and assist with other legal disputes/breaches as necessary.
• Work with your line manager to monitor individual accounts and prepare regular arrears reports and any major works contributions
• To review the arrears list on a regular basis and take appropriate actions, liaising with the Senior Credit Controller and Property Managers as required.
• To take appropriate action to escalate issues with mortgagees/solicitors/bailiffs as required, ensuring all follow up matters are dealt with appropriately
• To liaise with the Property Managers to ascertain information of outstanding repairs, breaches or disputes prior to taking any action for potential recovery of arrears
• To manage, coordinate and maximize the collection of debt in a timely fashion and minimize the risk of non-payment whilst maintaining quality customer service levels and professional standards
• Manage payment plan negotiations with leaseholders and tenants where required in conjunction with the Senior Credit Controller
• To consult on complex matters of arrears settlements with the senior management
• To prepare all necessary documentary evidence for solicitors in the event of Court proceedings
• To represent the Company in Court when required
• To assess, priorities and manage internal and external correspondence; telephone calls and emails associated to your allocated portfolio
• To ensure that all records are kept up to date, including accurate logging of all communications with tenants and leaseholders
• To ensure that all payments received are processed in accordance with company procedures
• To liaise with the appropriate staff member in relation to any disrepair, major works or other queries in relation to payment or legal disputes
• To perform all necessary In-house administration in respect of customer accounts
• To carry out any other duties as may from time to time be directed by the senior management team

Benefits:

• Additional leave
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities

• A great communicator
• Have excellent knowledge of excel
• Diligent, tenacious, enthusiastic and motivated
• Have 12 - 24 months working within an accounts role within a property setting
• Organized and able to priorities under pressure
• Able to demonstrate initiative

Experience:

• Accounting: 1 year (required)
• Credit control: 1 year (required)