Job Description

The exciting role will give the right candidate an opportunity to plan and carry out day-to-day customer services activities, so as to maintain and develop the business, in accordance with agreed business plans.
Responsibilities:

• Operating office machines: computer, software, printer, scanner, shredding machine, phone, calculator, etc.
• Updating computer records on a day-to-day basis
• Typing letters, emails and reports
• Dealing with course enquiries face-to-face, via email, by chat, by telephone and on social media
• Interpret requests/queries and respond clearly and effectively to them
• Greeting visitors at reception
• Plan and priorities sales activities and customer contact towards achieving agreed business aims
• Create email marketing campaigns + Track and measure campaign successes
• Help with offline marketing as needed, make and receive telephone calls, dealing with course enquiries via emails and social media, customer service duties as appropriate
• Setting up meetings and taking notes during them
• Making travel arrangements for staff
• Update all our social media platforms such as Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.
• React and respond to any social media approaches by customers e.g., reply to tweets, Facebook messages, etc.
• Carry out market research, report on market and competitor activities and provide relevant reports and information
• Pursue personal development of skills and knowledge necessary for the effective performance of the role

What we can offer?

• Ongoing Training (Product training + Software training)
• Use of state-of-the-art computers & mobile technology

Required Knowledge, Skills, and Abilities

• A presentable and punctual individual
• The drive to help people/customers
• A confident and polite telephone manner
• Passion for their work
• Effective organization skills
• A high standard of verbal communication in English
• Effective IT skills (Internet, Word, Excel & PowerPoint)
• Honesty & Reliability
• Be hungry for success
• A proactive approach to issues
• The ability to work quickly and accurately under pressure
• Effective listening skills
• Adaptability – flexibility
• Good knowledge of social media
• A lively personality
• Have a natural imaginative and creative mind
• An attitude to welcome challenges and want to over deliver at all times, going the extra mile and strive to be the best at what you do
• An attitude to have fun with your work with the confidence to offer new ideas