Job Description

This is a great opportunity for someone looking to enhance their customer service skills in a private healthcare environment. Although you will be mainly focused within the Cardiology department, there may be the need for you to get involved in the Imaging department as well when required, and this would be based at our Diagnostic Centre which is 4 miles away. Therefore, having your own form of transport will be essential for this role.

You will be responsible for assisting the multi-disciplinary team to provide exemplary patient administration within the cardiology department, providing an efficient bookings service and operating within set protocols. You will also be ensuring accurate completion of all appropriate audit materials and issue of radiology reports.

Duties and responsibilities

• Contact patients and arrange radiology appointments liaising with other departments as appropriate.
• Welcoming patients and providing outstanding customer service.
• Provide explanations of estimates for pricing of cardiology procedures for self- funding patients as required.
• Taking inbound calls from patients who may have enquiries about their appointment or potentially looking to book one. .
• Input patient data on to hospital and radiology information systems.
• Maintain general administrative duties e.g. filing/photocopying of documentation.
• Comply with data protection requirements.
• Assist in the training of other members of staff as required.

Benefits

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Required Knowledge, Skills, and Abilities

• Customer Service experience is essential, whether that is in a face-to-face role or via telephone.
• Excellent verbal and telephone manner.
• IT Literate Microsoft Office
• Experience of planning work and acting under instruction.
• Working as part of a team but the ability to make decisions independently.
• Empathy for principles and importance of equality and dignity at work
• You must be a motivated and driven individual who is able to meet deadlines and manage your time accordingly.