Job Description

• Undertake credit control activities, in accordance with the defined processes, to ensure prompt premium payment and to achieve agreed KPIs
• Handling of internal and external customer queries in an efficient, practical and professional manner
• Build effective relationships with both internal & external customers
• Allocation of payments to policy entries
• Act in accordance with assigned authority levels
• Provide reporting to Credit Controller Team Leader as required
• Perform specialized tasks required to support operations and producing financial reports

Benefits

• 22 Days holiday, additional for birthday (plus bank holiday)
• Flexible buy/sell holiday options
• Competitive bonus scheme
• Generous pension contributions
• Development days

Required Knowledge, Skills, and Abilities

• An understanding of insurance business and credit management processes
• Good understanding of credit management an advantage
• Understanding of the business and how this relates to credit management
• Up to date knowledge and understanding of all relevant Compliance and Regulatory rules and procedures
• Working knowledge of Microsoft Excel and good knowledge of other office applications
• Able to manage workload and priorities
• Good negotiation skills
• Good communication skills
• GCSE or equivalent (including Math and English at Grade C or above)
• Accounting or Credit Management qualification to certificate level preferred, or a desire to study towards this qualification would be desirable
• Experience of working in Finance/credit management or a customer facing role would be desirable