£ 28355 Per year
Administrator
Fixed term, Contract
Job Description
- Work alongside the Sales teams to ensure customer information and documentation is finalized and right 1st time in line with required approvals.
- Support Account Managers with leasing tasks including pre-clearance, Preferred Lease Provider cover sheet creation, leasing documentation and the clean order pack.
- Support the validation of clean orders, complete where necessary pre-handover to Business Operations.
- Pre-validate the creation of Sales orders, ensuring all supporting workflows have been authorized.
- Liaise with the Customer Fulfilment team to ensure contractual set up is completed and right 1st time in line with required standards.
- Construct sales orders that include any contractual terminations or prolongations.
- Create orders to meet customer needs including complex billing or logistics requirements.
- Provide support to Account Managers with any offline complex pricing calculations and assist with difficult transactions by entering the data independently.
- Provide administrative support to Sales Managers & Sales teams, including help with proposals, reports, MIF/lease requests and obtain information from third parties and customers as appropriate
- Provide Support to ensure all SLAs are met and orders reach Business Operations with than time.
- Create Framework contract and call-offs.
- Liaison with the project office and coordination of project planning and deployment scheduling.
- Manage Customer Services mailbox by supporting Sales & Customers with queries, expedite the resolution of customer problems and complaints
- Make best use of Canon systems, including but not limited to Oracle, & eMaintenance Portal.
- Attend your Sales teams Calls to capture any queries or Issues to understand what deals requirement support.
- Provide additional support and fulfilment of tasks as determined by your Manager.
Required Knowledge, Skills, and Abilities
- Excellent communication skills, both verbal and written, along with excellent inter-personal skills
- Demonstrable experience of prioritizing issues, and working with a sense of purpose and ownership
- Experienced in delivering to tight deadlines, self-driven and motivated
- Experience of working with Sales teams or in a Sales Admin role, or able to demonstrate an understanding of the impact the role of Sales Admin Professional plays within the Sales team, the E2E process and the customer experience
- Working knowledge of Oracle & Salesforce.com desirable
- Excellent IT skills, strong Excel skills.
- Experience of working with sales performance metrics is desirable.
- Experience of working in a customer relationship environment
Reference no: 98320