£18000 - £26000 Per year negotiable, inc benefits, OTE
Manager
Permanent,Full-time
Job Description
- Maintain & build relationships with your accounts
- Follow up quickly on any flagged accounts
- Work to retain existing accounts
- Procure member testimonials and speak to policyholders as needed
- Handle Member enquiries professionally and in a timely fashion
- Manage any company campaigns targeted at your accounts.
- Handle complaints in a timely manner
- Welcome New Members on board with tutorial on membership and ensure they understand their membership and benefits
- Conduct Initial vetting on new sales
- Liaise with both the members and underwriters during the vetting phase
- Maintain organized detailed records of your vetting activities
- Lend a hand in other departments as required
Required Knowledge, Skills, and Abilities
- Good knowledge of computer systems such as office Word, Excel, Outlook etc
- Well-developed communication skills, both written and verbal with a friendly yet professional tone.
- Clear telephone manner and listening skills
- The ability to explain complex information clearly and simply, while maintaining compliance
- Excellent customer focus
- Positive, can-do, attitude
- Ability to prioritise and multi-task
- Self-motivated and driven
Reference no: 97916