Job Description

You will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials. 
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times. 
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits. 
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol. 
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments. 
• Completes reimbursements of patient study expenses and payments.
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives.

Required Knowledge, Skills, and Abilities

• A passion for working in a fast moving, dynamic environment
• Excellent customer service and teamwork skills
• Previous experience of working as an administrator in an office environment
• Appropriate MS Office skills (Word, Excel & Outlook)
• Good oral and written communication skills