Job Description

You would be responsible for ensuring that clinics are set up, that patient appointments are fully utilized and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up to date. Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.

What are we offering you?

• A competitive salary
• 25 days annual leave plus bank holidays
• A company pension scheme
• Various hours per week, worked between Monday – Friday
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, death in service cover of 3 x salary, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Excellent transport links; close to main bus routes and park & ride
• Immediate access to food and retail shops in the vicinity

Required Knowledge, Skills, and Abilities

• Educated to A level standard or equivalent.
• GCSE Math and English
• Exceptional administrator who can understand and deliver within a complex working environment.
• Good organization skills and the ability to multi-task.
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
• Outstanding telephone manner with the ability to adapt approach to different situations.
• Excellent verbal and written communication skills.
• Committed to delivery of consistently high standards of administration.
• Self-starter with the ability to work on own initiative, as well as working well within a team.
• Enjoys the routine and rhythm of a process driven environment.
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.
• Committed to delivery of consistently high standards of testing and administration.
• Proven customer service skills with a passion for customer care.
• Proven administrative skills including the ability to follow processes.
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.