£9.2 - £10 Per hour
Agent
Full-time, Contract
Job Description
- Handle all enquiries in a pleasant and efficient manner
- Process reservations received by phone, email, and any third parties with superb accuracy & attention to detail
- Strive to upsell & convert any enquiry
- Deal with booking amendments & cancellations efficiently and promptly
- Communicate with all departments & colleagues as required & handover reservation info daily
- Follow & understand agreed policy for guaranteed reservations & no-shows
- Undertake training as required
- Comply with statutory and contractual requirements regarding the workplace such as employment law, health and safety, hygiene, fire prevention, and all HR procedures
Required Knowledge, Skills, and Abilities
- Minimum of 1 years' experience within a Hotel Receptionist role, or experience within a high-volume call centre
- Good Maths & English skills
- Superb organizational & multitasking abilities
- Excellent timekeeping
- Active listening & effective communication skills
- Positive team spirit
Reference no: 94369