Job Description

As a Service Advisor your responsibilities will include:
 

• Meet and Greet Customers
• Explain to customers the work due to be carried out on their vehicle
• Accurate completion of courtesy car insurance paperwork
• Calling customers with progress updates and advise of any work needed
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out
• Invoice explanation and taking payment
• Quoting, introducing and selling of Service Plans
• Ensuring all Warranty paperwork is correctly completed
• Delivering the highest level of customer service at all times

Required Knowledge, Skills, and Abilities

Essential Requirements:

• Motor Trade or Retail Customer Upsell Experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience