Job Description

The successful candidate will be responsible for

• System administrator
• End user & Supplier support - Oversee Training/Support Specialist role
• Problem solving with 1st, 2nd and 3rd level support
• Manage Change Requests
• System data & usage checks and reporting
• Stakeholder Management
• Creation and communication of processes in line with Procurement Lifecycle Process
• Creation and regular review of user guides
• Keeping 1Source SharePoint up to date
• Review and response of FAQ/Suggestions Pages
• Ensure formulation of training plans are in place by Training/Support Specialist
• Keep up to date with external market/tool provider upgrades
• Identify and investigate requirements
• Plan, build and test potential improvements
• Communication and training of improvements
• Implementation responsible for any new modules and/or categories to the 1Source tool
• Procurement Panel Category User Group Member
• Manage change requests
• Participation in monthly meetings
• Annual Upgrade Conference attendance
• Develop training, materials and guidelines
• Define and document processes
• Engage with Super User community in the form of annual meeting and informal sessions and support
• Bi-annual reviewing and analyzing of system data for accuracy and functionality
• Data enhancement

Required Knowledge, Skills, and Abilities

• Have a background within procurement and experience of system implementation in an International Organization
• Have previous experience in process implementation to support cost reduction
• >1 year in a system support role
• Have solid stakeholder Management, working with individuals worldwide