£ 22000 Per year
Customer Service
Permanent,Full-time
Job Description
- Providing excellent customer services via telephone and email, communicating both internally and externally
- Provide and process information to customers in response to requests, account queries and cash collections
- Processing credit notes and prompting payment of invoices
- Dealing with any invoice issues and matters appropriately
- Dealing with requests for meter readings and entering information into the system
- Producing reports and customer account information
- Assisting with the collection of payments, direct debits, and other relevant payment matters
- Providing other administrative support to the wider team
- Resolving matters in an effective and professional manner
Required Knowledge, Skills, and Abilities
- Excellent communication skills – both verbal and written
- Administrative skills
- Customer services experience and a passion for providing excellent service to customers
- Good team player, who can demonstrate flexibility and adaptability
- Meeting deadlines
- Excellent numerical skills
- A willingness to solve problems and support customers
Reference no: 92102