£ 22000 Per year
Customer Service
Full Time
Job Description
- Provide first class support within a busy call center environment to customers via telephone, chat or email
- Taking Inbound calls (approximately 25-35 calls a day)
- Solving problems, going the extra mile to provide a fantastic customer service
- Achieve and maintain call handling and quality based statistics
- Working towards monthly targets, i.e. call handling times and customer satisfaction targets, attendance and time keeping
- Effective use of the systems and tools available to the Support Centre
- Track and document information regarding customers and their queries in call tracking database
- Contribute to overall team performance, including support and assistance of other team members
- Working on a rotational shift pattern between the hours of 8am – 9pm Monday to Sunday
Benefits
- You get to join a secure global company that truly value their staff
- You will receive excellent virtual training for 3 weeks along with a group of other new starters (campaign specific)
- Followed by a further 4 weeks ‘nesting’ period to give you time to settle into your role.
- You can work from the safety of your own home with ongoing support and coaching from your team leader and team members
- Monthly Pay
- Monthly Bonuses/Incentives (dependent on the campaign and your performance)
- Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and phone plan to name a few
- Opportunities for development and promotion
- In-house recognition and rewards schemes.
- 20 days paid holiday per year (Public holidays worked will result in an additional day pay plus a day of in lieu)
Required Knowledge, Skills, and Abilities
- Excellent communication skills to include verbal, written and listening
- Ability and willingness to solve problems and provide support
- Must be able to work in a high volume, fast paced, goal-oriented environment
- Ability to work independently and in a team environment
- Resilient and calm with an ability to assist customers and drive brand loyalty
- Leaving certificate or equivalent
If the above sounds like you AND you have:
- 6 months previous customer service experience
- A quiet place to work at home
- Good broadband connection (10mbps or above)
Reference no: 91185