Job Description

This is an amazing chance to work with a team that is the heart of the business and excel at delivering a high level of customer service to our customers. Within the role you will be responsible to support our customers’ needs, via a variety of communication channels. The role will be Monday to Friday from 8am-5pm or 9am -6pm with the option to work your hours over 4 days or 5 days. This is an excellent chance to join a fast-paced, demanding, environment with excellent rewards and achievements based on your exceptional performance.

• Deliver a high level of customer service and put the customers first at all stages of their journey
• Work closely with a diverse and vibrant team to meet the business expectations
• To communicate effectively between customers, our client and the team.
• Resolve queries at the first point of contact through various communication channels.
• To provide administrative support to the team.
• To professionally handle all enquiries, payments and follow up on any issues efficiently
• To undertake additional tasks as delegated by the team leader.

Required Knowledge, Skills, and Abilities

• Experience working in a customer service role with ability to provide excellent customer service
• Proficient in MS office (i.e. Word, Excel)
• Fluent written and spoken linguistic ability in English
• Excellent communication and interpersonal skills
• Enjoys working in a busy, fast-paced environment
• Great attention to detail and organization skills