Customer Service
Full Time
Job Description
- Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
- Work with business customers to identify their growth marketing plans and give advice on how to implement the product to achieve them
- Be an advocate of our organization and strive to exceed in customer satisfaction ratings
- Provide product and tool support to improve the overall experience and drive higher product adoption and spend Identify trends and solve problems facing multiple business customers
- Provide vital product insights and feedback on client products
Required Knowledge, Skills, and Abilities
- Experience working in a customer centric environment would be beneficial
- Minimum of 1 year's prior work experience in the marketing or technology sector is desired
- Familiarity with online advertising and social media products
- Fluency in English AND full fluency in the desired language
- Exceptional grammar and the ability to construct emails efficiently
Reference no: 91118