Job Description

The role is the first point of contact for patients within the CRM devices services. You will be responsible for booking and managing patients within the CRM follow-up clinics.
This is a varying and challenging role, that requires excellent communication skills and compassion.

• Managed Clinic bookings for both in-office and remote clincis, and highlight capacity issues to Cardiology Data Coordinator and Lead Physiologist
• Using a variety of IT systems, Liaise with both Patients and Medical Staff who access the CRM device services to provide the required information
• Raise queries to Physiologist team in a timely fashion
• Maintain accurate records within Devices follow-up service
• Maintain Clinic Bookings
• Deal with Patient Queries
• Raise Issues of concern to Physiologist Team
• Maintain Patient Access plans and provide information on Clinic capacity and demand

Required Knowledge, Skills, and Abilities