Customer Service
Full Time
Job Description
- To investigate all customer queries and provide feedback to customers on their issues, ensuring that their concerns are resolved in a timely manner
- Managing your time to make sure all administrative and outbound call work is completed within the expected timeframe
- To grow and maintain positive relationships with all customers ensuring that we are putting the customer first in all of our interactions
- To achieve all KPIs associated with call handling times and quality of responses
- Ad hoc administrative and customer duties as needed to offer customers the best experience
Required Knowledge, Skills, and Abilities
- 1 year of proven Customer Service experience with a record of consistently exceeding customer needs in a fast paced, target driven environment
- Demonstrable experience of working in a call centre or contact centre environment is desirable, but not required
- Demonstrable experience of working in a team environment
- Proficiency using Microsoft Office packages
- Previous experience of telecommunications is beneficial, but not essential
- Ability to work at any point as required between 8am and 8pm, Monday to Friday and occasional Saturdays
- Flexibility in working hours/days depending on business needs
Reference no: 90776