Job Description

You will be responsible for the admin management of the Neuro Waiting Lists and as such will need to have the communication skills to ensure information following clinics is returned and managed.

You will need to be a competent typist as this role involves typing up reports, letters and appointments for our Multi Disciplinary Teams.

You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner.

• Managing Waiting Lists on Spreadsheets and SystmOne
• Maintaining SystmOne patients records
• Typing reports
• Typing and formatting letters
• Minuting meetings
• Processing of all forms of correspondence, reports and summaries that are required by the team.
• Compile agendas, take minutes for meetings and distribute accordingly.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Required Knowledge, Skills, and Abilities