Job Description

• Greet all patients, ensuring a smooth patient journey throughout.
• To register all patients as they arrive and update information accurately in SAP, the hospital computer system.
• To answer telephones and respond to queries in a timely manner.
• To accurately confirm details of appointments via letter.
• To maintain appointment diaries
• To adhere to the hospital Health and Safety policy and any other relevant policies.
• To ensure all documentation is handled with confidentially

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave
• Free Car Parking

Required Knowledge, Skills, and Abilities

• Having an administrative background would be essential for this role.
• Customer Service Experience – This can be via telephone or face-to-face.
• Motivated and driven with excellent time management skills.
• IT literate and a competent user of the MS Office suite of products with an advanced working knowledge of Excel, including formulas.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels