Job Description

The member of staff will be responsible for providing excellent Quality Customer Service.  This role will involve supporting customers, processing their orders and dealing with any queries in a positive and effective manner.

This role is initially a Fixed Term Contract until December 2020, with the possibility of it becoming permanent..

Key Duties and Responsibilities Include;

• Answering calls promptly and professionally at all times
• Responding to email queries
• Receiving and processing orders
• Handling customer complaints
• Building good customer relationships
• Processing credit notes
• Liaising with other departments

Required Knowledge, Skills, and Abilities